Staying Safe While Shopping Online

Online shopping offers convenience and access to a wide range of products, but it’s important to stay vigilant to protect your personal and financial information. Follow our essential tips to shop safely and securely.

1. Use Secure Websites

Before entering any personal or payment details, ensure the website is secure. Look for URLs starting with "https://" and a padlock icon in the browser bar. This indicates an encrypted connection that keeps your information safe.

2. Read Reviews

Before making a purchase, check customer reviews and seller ratings. Verified reviews can provide insights into product quality and the reputation of the seller.

View Homecoze Customer Reviews

3. Understand Return and Refund Policies

Before making a purchase, review the store’s return and refund policies. Knowing the terms in advance can prevent issues if you need to return or exchange an item.

4. Keep Records of Your Purchases

Always save order confirmations, receipts, and any email correspondence related to your purchase. These records can be useful in case of disputes, refunds, or warranty claims.

5. Monitor Your Financial Statements

Regularly review your bank and credit card statements to identify any unauthorized transactions. If you notice anything suspicious, report it to your financial institution immediately.

6. Beware of Suspicious Links or Unsolicited Contact

All legitimate correspondence from Homecoze will only come from our official email addresses: [email protected] and [email protected]. We will never send unsolicited links or request personal information through forms.

Payments for purchases are only processed through our secure payment checkout at www.homecoze.com.au, and we will never reach out asking for your bank or credit card details.

If you receive a suspicious message, do not engage with it. Instead, take a screenshot and forward it to [email protected] for verification. By staying informed, we can work together to maintain a secure shopping experience.