All orders placed with Homecoze are covered by our 'Freight Protection Promise'. In the unlikely event that your order has arrived damaged, please contact our customer support team at [email protected].
We take pride in delivering on time, but sometimes deliveries might be delayed by events beyond our control such as floods, fires, or traffic incidents. If you find that your delivery has not arrived beyond the estimated delivery time frame, please c
We are committed to delivering the best prices. We will happily match the price of an identical competitor product. This applies to identical products in stock at both the competitor and Homecoze Australia. The competitor price must be verified by a
Yes! If you are interested in making a wholesale enquiry, we encourage you to contact us at [email protected]. Our team of dedicated specialists are committed to providing prompt and personalized assistance to address your specific needs and ensu
It’s easy! Simply sign up for our newsletter and we’ll send you a welcome email with a 10% discount code. You can apply the code to your first order and enjoy the savings!. P.S. If you don’t see your welcome email in your inbox within minutes of sign
As an online store, we do not have a physical store, you can explore our entire range online at www.homecoze.com.au from the comfort of your home. We deliver from our Melbourne warehouse to most metro and regional areas across Australia. If you have
We currently do not offer a 'click and collect' service. As an online-only store, we focus on providing convenient home delivery to most metro & regional areas across Australia.
Our head office is located at Suite No. 1343/17 Gould Road, Herston, QLD 4006, Australia. We also have our warehouse located in Melbourne. Please note that both our head office and warehouse are not accessible to the public, but our team is always av
Yes, we do! To request a price match, kindly send us proof of the competitor’s advertised price to [email protected]. Please include shipping cost for the identical product, along with your suburb and postcode. Our team will verify that the pro
Yes, we offer rainchecks!. If an item is out of stock, you can request a raincheck by contacting our team with a screenshot of the product and the current sale price. Once the product is back in stock, we will create a customized order for you at the
Yes, we provide special pricing for bulk or wholesale purchases. To apply for these discounts, please contact our team at [email protected]. Our dedicated specialists will provide prompt and personalized assistance to meet your needs and offer