General InformationUpdated 7 months ago

As an online retailer, we are committed to equipping our customers with all the necessary information to make well-informed purchase decisions. We offer detailed product descriptions, dimensions, and specifications, accompanied by an array of product images. It is the customer's responsibility to thoroughly assess this information to ensure product suitability prior to placing an order.

Please be aware that product images are captured under specific lighting conditions and colours may appear differently on various computer or mobile device screens. While we strive for accuracy, slight variations (within reason) in colour, material finishes, and in subjective features like comfort may occur and do not necessarily indicate a faulty item.

Customer Communications

For a prompt resolution and to avoid communication delays, please include the following information when submitting any product return or warranty requests:

• Order number
• Name and email address used on the order
• Reason for return/warranty request
• Preferred resolution (repair, replacement, store credit, or refund)
• In case of returns, a photo of the packaged product is required showing that it is in the same safe and transportable conditional that it arrived in.
• In case of product damage or faults, include photos or a short video showing the issues.