As an online retailer, we are committed to equipping our customers with all the necessary information to make well-informed purchase decisions. We offer detailed product descriptions, dimensions, and specifications, accompanied by an array of product
If you would like to request a change of mind return, please review the following conditions and procedures:. Conditions for Return. Notification Period: Notify us of your intent to return the product within seven(7) days from the date of delivery. P
All products sold by Homecoze are covered by guarantees under the Australian Consumer Law, ensuring your rights and remedies are protected. In addition to your rights under the Australian Consumer Law, we offer a 12-month warranty on products sold by
Unfortunately, we do not offer exchanges on our products as our items come from different suppliers. However, we’re happy to assist you with a change of mind return, and you can place a new order for the item you’re interested in. Just let us know if
Unfortunately we do not offer product exchanges. If you change your mind about your purchase, please request a return of your order in accordance with our returns policy and place a new order for the product/s you would prefer.
For hygiene and safety reasons, certain items like mattresses, bedding, pillows, and gift cards are non-returnable. To learn more, please review our full return policy here.
We understand situations may arise where you need to cancel your order, however we recommend making cancellation requests as soon as possible if required. It is important to note that once an order has begun processing for dispatch, modifications or
Change of mind returns are accepted as long as you notify us within 14 days of receiving your order. Please note that the customer is responsible for covering the return shipping costs to our warehouse. For more information please see our Refund Poli
We encourage you to inspect your order as soon as possible once it arrives. If any products arrive damaged, faulty, or if you believe you have received the wrong item, contact us as soon as possible, within 48 hours of receiving the product. Please i
Homecoze shall not be held liable for any delay, suspension, or failure arising from circumstances beyond our reasonable control. Such circumstances include, but are not limited to, acts of God, governmental actions or restrictions, transportation st
Need assistance? Our dedicated customer service team are here for any questions or concerns you may have. Please contact us via email or using our website inquiry form and we will be happy to assist you. Note; Avoid sending multiple inquiries, as our