Homecoze Help Center 

Firstly, please check the tracking information sent to you via email and review our Help Center for the estimated delivery time for your location. Delays may occur due to factors beyond our control, such as severe weather conditions which are out of our control.If your order has significantly exceeded the expected delivery time, please report the issue via our Help Centre, and we&#x2019;ll be happy to assist you!

Firstly, please check the tracking information sent to you via email and review our Help Center for the estimated delivery time for your location. Delays may occur due to factors beyond our control, such as severe weather conditions which are out of

I haven't received my order. What should I do?

Shipping & Delivery

Shipping FAQs

How much is shipping?

How do I work out shipping costs?

How do I track the status of my delivery?

When will my order be shipped?

How will I know when an item has been shipped?

Why have I only received part of my order?

What is your 'Freight Protection Promise'?

Do you offer same-day delivery?

What happens if it’s past the ETA I was advised and I haven’t received my order?

Do you deliver to my area?

Do you deliver to PO Boxes or Parcel Lockers?

Do you ship outside of Australia?

What is the delivery time frame?

Which couriers do you use?

Can I arrange my own courier?

Can I pick up my order?

Can I request a specific delivery date and time?

Can I add delivery notes to my order?

Why is my parcel being returned back to you?

Do you offer express delivery?​

Can you deliver to my upper-level apartment/unit?​

Can you deliver my parcel into my house/unit?

Shipping Policy Information

Freight Protection Promise

Force Majeure

Customer Support

Shipping Information

Delivery Information

Estimated Delivery Time

Delivery Issues

Undeliverable Areas

Delivery information

Can I pay cash on delivery?

What payment methods do you accept?

Do you offer Buy now, Pay later?

Do you offer layby?​

Can I pay via bank transfer?

Can I pay with cash on delivery?

Payments

General Information

What is your Return Policy?

Warranty Policy

Do you offer exchanges?​

Exchanges

What items are non-returnable?   ​

Order Cancellations

I changed my mind, can I return my order?

Damaged, Faulty or Missing Items

Returns & Refunds

What happens if something breaks during transit?

What do I do if my order is late beyond the delivery time frame?

Do you offer price matching?

Do you offer wholesale/trade pricing?

How do I get 10% off my first purchase?

Do you have a showroom?

Do you offer click and collect?

Where is your head office?​

Do you offer Price matching?

Do you offer raincheck?

Do you offer commercial or wholesale discounts?

General Inquiries

I entered the wrong shipping address, can I change it after I placed my order?

Can I hold an order from being shipped?

Can I edit my order after it's been placed?

I haven’t received my order confirmation email. What should I do?

I received the wrong item. What should I do?

I received a damaged or faulty item. What should I do?

Can I cancel my order?

Order Queries

Do you sell gift cards?

Do you offer product assembly?

How do I know if a product will be restocked?

How do I sign up to be notified when an item is back in stock?

How do I choose the right TV unit? ​

I want a specific number of bar stools but it's not currently offered as a set, what should I do?​

Product Questions

Impact of Severe Weather in Queensland and Northern NSW

Delivery Delays in Far North Queensland Due to Severe Weather

Staying Safe While Shopping Online

I haven't received my order. What should I do?Updated 7 months ago