Metro Shipping. We offer free shipping to eligible metro post codes. To check if you qualify we invite you to use our Free Delivery Checker. Regional Shipping. Shipping fees may apply to certain regional postal codes. Costs are calculated at check ou
To check the shipping costs, please use our Delivery Fee Checker located at the bottom of every product page or at checkout.
Once your order is dispatched, we’ll send you tracking information via email so you can keep an eye on its progress. You can also check the status of your order anytime through our Help Centre!
Orders are confirmed and prepared for shipment within 1-12 hours following order placement. Items are typically dispatched within 1-2 business days after purchase.
Once an order has been shipped, you will receive an email notification which will include tracking information so you can monitor the status of your delivery. Please note that some orders may be shipped with multiple tracking numbers.
Firstly, please check the tracking information sent to you via email and review our Help Center for the estimated delivery time for your location. Delays may occur due to factors beyond our control, such as severe weather conditions which are out of
Orders may be dispatched in multiple shipments through different couriers which may mean that they can arrive at different times . In some cases where parcels are separated in transit, the couriers may make a partial delivery. The delivery tracking i
Our Freight Protection Promise ensures that all parcels are insured against loss or damage that may occur during transit, up until the point of delivery. We provide courier tracking for all shipments, and it is the customer's responsibility to follow
Currently, we do not offer same-day delivery services.
While we always aim to deliver on time, sometimes unforeseen events like severe weather or traffic incidents can cause delays. If your delivery has passed the estimated time frame, please report the issue through our Help Centre, and we’ll be happy t
We are proud to offer delivery to most metro and regional areas Australia-wide.1. Some postcodes may present delivery challenges. While smaller items are generally deliverable, larger products might incur an additional surcharge or may not be availab
Unfortunately, our couriers are unable to deliver to PO Box or Parcel lockers due to sizing and weight constraints.
At this time, we only ship to postcodes within Australia.
Once dispatched, the estimated delivery time frame is shown below:. Location - Business Days. Metro Areas. Regional Areas. VIC (Melbourne Metro). 3 - 9. 4 - 14. NSW (Sydney Metro). 4 - 10. 5 - 15. QLD (Brisbane Metro). 4 - 10. 5 - 15. SA (Adelaide Me
Our distribution centre chooses the most appropriate courier for each order based on its size, weight, and destination, commonly utilising services like Australia Post, Team Global Express, Aramex, Couriers Please, and Hunter Express & more.
Unfortunately, you can not arrange your own courier and the items will need to be delivered through our partnered couriers.
As an online furniture store, we currently do not have a showroom. Additionally, our distribution centres are streamlined for efficiency and, as such, we do not offer a collection or 'click and collect' service. We do however offer free trackable del
Unfortunately, we cannot guarantee exact delivery dates or times. Couriers typically provide a delivery time frame and we highly recommend that you closely monitor the progress using the provided delivery tracking link.
Yes, you can add delivery instructions for the courier. Simply click 'Add Delivery Instructions' at your cart to leave general notes such as "leave unattended at the front door.". Please note that most deliveries have standard Authority to Leave, mea
Your parcel may be returned if there’s incorrect address information or if delivery attempts have been unsuccessful. If this happens, don’t worry—we’ll reach out to you to confirm the next steps. Please note that restocking and reshipping fees may ap
At this time, we do not offer express delivery services.
Deliveries can only be made to ground floor levels; if the delivery is in a multi-story building, the delivery company will not generally travel past the ground floor building entrance. To make things smoother, please keep an eye on the tracking page
Most couriers generally deliver parcels to the front door, a designated safe location, or the outermost part of a fenced property. However, they typically do not enter the home to deliver parcels inside due to safety and security reasons. If you have