Homecoze Help Center 

We&#x2019;re so sorry to hear that! If you&#x2019;ve received a damaged or faulty item, please report the issue through our Help Centre by selecting &quot;Report Issue.&quot; Be sure to include a detailed description of the problem along with photos or videos that clearly show the issue.&#xA0;Once we receive your report, a member of our team will be in touch within 1-2 business days to assist you with a resolution.

We’re so sorry to hear that! If you’ve received a damaged or faulty item, please report the issue through our Help Centre by selecting "Report Issue." Be sure to include a detailed description of the problem along with photos or videos that clearly s

I received a damaged or faulty item. What should I do?

Order Queries

How much is shipping?

How do I work out shipping costs?

How do I track the status of my delivery?

When will my order be shipped?

How will I know when an item has been shipped?

I haven't received my order. What should I do?

Why have I only received part of my order?

What is your 'Freight Protection Promise'?

Do you offer same-day delivery?

What happens if it’s past the ETA I was advised and I haven’t received my order?

Do you deliver to my area?

Do you deliver to PO Boxes or Parcel Lockers?

Do you ship outside of Australia?

What is the delivery time frame?

Which couriers do you use?

Can I arrange my own courier?

Can I pick up my order?

Can I request a specific delivery date and time?

Can I add delivery notes to my order?

Why is my parcel being returned back to you?

Do you offer express delivery?​

Can you deliver to my upper-level apartment/unit?​

Can you deliver my parcel into my house/unit?

Shipping FAQs

Shipping Policy Information

Freight Protection Promise

Force Majeure

Customer Support

Shipping Information

Delivery Information

Estimated Delivery Time

Delivery Issues

Undeliverable Areas

Delivery information

Shipping & Delivery

Can I pay cash on delivery?

What payment methods do you accept?

Do you offer Buy now, Pay later?

Do you offer layby?​

Can I pay via bank transfer?

Can I pay with cash on delivery?

Payments

General Information

What is your Return Policy?

Warranty Policy

Do you offer exchanges?​

Exchanges

What items are non-returnable?   ​

Order Cancellations

I changed my mind, can I return my order?

Damaged, Faulty or Missing Items

Returns & Refunds

What happens if something breaks during transit?

What do I do if my order is late beyond the delivery time frame?

Do you offer price matching?

Do you offer wholesale/trade pricing?

How do I get 10% off my first purchase?

Do you have a showroom?

Do you offer click and collect?

Where is your head office?​

Do you offer Price matching?

Do you offer raincheck?

Do you offer commercial or wholesale discounts?

General Inquiries

I entered the wrong shipping address, can I change it after I placed my order?

Can I hold an order from being shipped?

Can I edit my order after it's been placed?

I haven’t received my order confirmation email. What should I do?

I received the wrong item. What should I do?

Can I cancel my order?

Do you sell gift cards?

Do you offer product assembly?

How do I know if a product will be restocked?

How do I sign up to be notified when an item is back in stock?

How do I choose the right TV unit? ​

I want a specific number of bar stools but it's not currently offered as a set, what should I do?​

Product Questions

Impact of Severe Weather in Queensland and Northern NSW

Delivery Delays in Far North Queensland Due to Severe Weather

Staying Safe While Shopping Online

I received a damaged or faulty item. What should I do?Updated 8 months ago