Yes, you can change the delivery address if your order has not entered the dispatch process. To update your address, kindly contact our team immediately with the correct address, and we’ll make the change for you. Once an order has entered the dispat
Unfortunately, we cannot hold orders for delivery after specific dates as we optimize our ordering system for early dispatch. If you need delivery after a particular date, we recommend reaching out to our customer support team before placing your ord
If your order hasn’t entered the dispatch process yet, our team can help make the changes you need. Just contact us as soon as possible with your requested changes, and we’ll check the status of your order for you. However, once your order has entere
Order confirmation emails are sent automatically once your order is processed. If you haven’t seen it yet, try checking your spam or junk folder—sometimes it sneaks in there! If it’s still missing, there might have been a small typo in your email add
We're so sorry for the mix-up! If you’ve received the wrong item, please let us know as soon as possible so we can make it right. To report the issue, head to our Help Centre, select "Report Issue," and submit photos of what you received. We’ll repla
We’re so sorry to hear that! If you’ve received a damaged or faulty item, please report the issue through our Help Centre by selecting "Report Issue." Be sure to include a detailed description of the problem along with photos or videos that clearly s
An order can be cancelled prior to being processed for dispatch. Should you wish to cancel or modify your order (including address changes), it is imperative to promptly contact our sales team. Unfortunately, once an order has been processed for disp